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10 Best Conference Call Services for 2020
Going Virtual with Madison Avenue, Inc. 


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Telecommuting and working remotely have become more and more popular over the years. Over the past few weeks working from home has become the new normal for most of us. One of the biggest challenges with having coworkers and teammates in various locations is how do you still conduct meetings? Luckily there are a ton of services on the market for virtual meetings or video conference services. Based on our extensive research we have compiled a list of the top ten platforms available.


UberConference offers both a free and paid plan. UberConference Free regularly offers users the ability to hold calls with up to 10 participants for a maximum duration of 45 minutes. Currently, due to COVID-19 forcing a multitude of companies to operate remotely, UberConference Free has increased its call duration to five hours and now allows calls with up to 50 participants. Additionally, the free service offers unlimited conferences, screen sharing, call recording, HD audio and video, and mobile app access. With UberConference Business, you can either pay $20 monthly or if you pay annually the cost decreases to $15 a month. This plan allows for calls up to 5 hours with up to 100 participants. UberConference Business includes the same features as UberConference Free plus custom call-in numbers, analytics, international access for over 50 countries, voice intelligence, custom hold music, add guests dial outs, and a team management portal. 

1. UberConference Free

  • Regularly 45 Minute Call Limit (Currently increased to 5 hours due to COVID-19)
  • Regularly Up to 10 Participants (Currently increased to 50 participants due to COVID-19)
  • Unlimited Conferences
  • Screen Sharing
  • Call Recording
  • HD Quality Audio
  • HD Video
  • Mobile Apps

2. UberConference Business ($15 per organizer per month billed annually)
All features in UberConference Business plus:

  • 5 Hour Maximum Call Duration
  • Up to 100 Participants
  • Custom Call-In-Number (US and CAN)
  • Analytics
  • International Access (Over 50 Countries)
  • Dial Out to Add Guests to a Call
  • Upload Custom Hold Music
  • Toll-Free Number ($30/mo for yearly or $35/mo for monthly)
  • Team Management Portal
  • Voice Intelligence
  • No Pins Required

A relatively new but very popular conference service among big names such as Uber, Delta, Hubspot, and many more is Zoom. Zoom offers four different plans based on meeting size making it easy to select the plan that will work for your team. Their free plan alone offers calls with up to 100 participants. Here is quick overview of the features included with each of Zoom’s four plans:

1. Basic (Free)

  • Personal Meetings
  • Up to 100 Participants
  • 24 Hour Duration Limit
  • Unlimited 1 to 1 meetings
  • 40 Minute Limit on Group Meetings
  • Unlimited Number of Meetings
  • Online Support

2. Pro ($14.99 a month or $12.49 a month billed annually)
All Basic features plus:

  • Small Teams
  • Up to 100 Participants
  • 24 hour Duration Limit
  • User Management
  • Admin Feature Controls
  • Reporting
  • Custom Personal Meeting ID
  • Assign Scheduler
  • 1GB of MP4 or M4A Cloud Recording

3. Business ($19.99 a month per host - minimum of 10 hosts)
All Pro features plus:

  • Small and Medium Businesses
  • Up to 300 Participants
  • Dedicated Phone Support
  • Admin Dashboard
  • Vanity URL
  • Option for On-premise Deployment
  • Managed Domains
  • Single Sign-On
  • Company Branding
  • Custom Emails
  • LTI integration
  • Cloud Recording Transcripts

4. Enterprise (starting at $19.99 a month per host - minimum of 50 hosts)
All Business features plus:

  • Large Enterprise Ready
  • Up to 1,000 participants
  • Unlimited Cloud Storage
  • Dedicated Customer Success Manager
  • Executive Business Reviews
  • Bundle discounts on Webinars and Zoom Rooms

Like its name suggests, FreeConferenceCall.com is free. This conference call service allows you to hold conferences with up to 1,000 participants at no cost. Some additional free features included are audio and video conferencing, screen sharing, global access, and audio and visual recordings. The same way you would access FreeConferenceCall.com from a desktop, you can also operate this platform mobily through the user-friendly app. So what’s the catch? There’s not necessarily a catch per se but the offered storage capacity is quite limited compared to other platforms. However, FreeConferenceCall.com does offer the ability to purchase additional storage at any time which starts at $3 a month. Other add-ons you can purchase include one number, toll-free number, custom greetings, and custom hold music. 

1. FreeConferenceCall.com

  • Up to 1,000 participants
  • 1GB of Storage
  • International Access
  • Recording and Playback
  • Breakout Rooms
  • Call Control
  • Screen Sharing
  • Video Conferencing
  • Drawing Tools
  • Chat
  • Studio Presentation
  • Broadcaster
  • Call Detail Reports
  • Integrations
  • History and Recordings
  • Mobile App

Hangouts Meet
If you have a Gmail account, you’ve most likely heard of or even used Hangouts Meet, previously Google Hangouts. If you haven’t dipped your toes into Hangouts Meet, it is the free video and call service that is included with your Gmail account. While Google Hangouts may not have all the bells and whistles as other platforms on this list, it’s great for small meetings and free (with G Suite/Gmail). This easy-to-use service allows for audio and video conference calls with up to 25 participants, screen sharing, a Google Calendar integration, and can be accessed through it’s mobile app. If you’re someone who enjoys those extra bells and whistles, Hangouts Meet is best used with G Suite which you may already be using. If not, G Suite starts at $6 a month. In order to help businesses and schools operate remotely during the coronavirus outbreak, Google has made the paid premium features included in Hangouts Meet free until July 1st. This includes an increased limit of 250 participants per call, live Streaming with an Increased audience limit of up to 100,000 viewers, and video and meeting Recording.

1. Basic (Free with G-mail account)

  • Up to 100 Participants (Currently increased to 250 due to COVID-19)
  • iOS and Android Mobile Apps
  • Presentations
  • External Participants
  • International and US Dial In

2. Business (Starting at $12.00 per user per month)
All features included in Basic plan plus:

  • Up to 150 Participants (Currently increased to 250 due to COVID-19)

3. Enterprise (Starting at $25.00 per user per month)
All features included in Business plan plus:

  • Up to 250 Participants
  • Record Meetings and Save them to Drive
  • Live Streaming for Up to 100,000 Participants

Developed by Cintrix, GoToMeeting is a favorite among many for it’s high quality audio and connection. It also features a user-friendly interface that can be easily accessed through iOS, Macbook, PC, and Android mobile devices. Unlike many of the other paid conference call services, GoToMeeting does not have a free basic plan. However, you do have the option of a free 14-day trial. GoToMeeting offers the following three plans:

1. Professional (Starts at $12 per month)

  • HD Video
  • Screen Sharing
  • WebAudio
  • Dial in Conference Line
  • Unlimited Meetings
  • Business Messaging
  • Personal Meeting Room
  • Mobile Apps
  • Meeting Diagnostic Reports
  • Downloadable Admin Reports
  • Admin Center
  • 24/7 Customer Support

2. Business (Starts at $16 per month)
All features in Professional plus:

  • Co-Organizers
  • Unlimited Cloud Recording
  • Smart Assistant
  • Note Taking
  • Drawing Tools
  • Keyboard and Mouse Sharing
  • Workflow Integrations

3. Enterprise (Custom pricing)
All features in Business plus:

  • Customer Success Manager
  • On-boarding and Training
  • Volume Discounts 

Next up on the list is Cisco’s product, Webex. Similar to Zoom, Webex also offers four plans which are based on meeting or company size. Webex is currently offering a special offer in efforts to make it easier for businesses to host meetings remotely during the COVID-19 outbreak. With this special offer, their free plan has now been upgraded from 50 to 100 conference participants, 40 minute call limit to unlimited, and call-in audio. You can obtain this offer by using code wecare2020 at checkout. Here is an overview of the four plans offered:

1. Free ($0 per month per host)

  • Personal
  • Regularly Up to 50 Participants (Currently up to 100 participants due to COVID-19)
  • Regularly 40 Minute Call Limit (Currently unlimited call duration due to COVID-19)
  • Unlimited Number of Meetings
  • Call-in for Audio
  • HD Video
  • Grid, Floating, and Active Speaker and Thumbnail Views
  • Screen sharing
  • Webex Personal Room
  • Mobile App
  • Calendar Integrations
  • Instant Meetings and Scheduled Meetings
  • Host Meeting Controls
  • Q & A, Polling, and Raise Hand Features
  • Unlimited Messaging and File Sharing
  • Online Support

2. Starter ($13.50 per month per host)
All features in Free plan plus:

  • Small Teams
  • Up to 50 Participants
  • Unlimited Call Duration
  • 5 GB of Cloud Storage
  • Recording Transcriptions
  • MP4 Meeting Recordings
  • Application and File Sharing
  • Customizable Personal Room Link
  • User Management
  • Administrative Feature Controls
  • Business Hours Customer Support

3. Plus ($17.95 per month per host)
All features in Starter plan plus:

  • Mid-size Teams
  • Up to 100 Participants
  • Ability to Assign Alternate Hosts
  • Allow Others to Schedule Meetings on Behalf of the Host
  • Customizable Webex Site URL
  • Administrative Portal
  • Analytics and Troubleshooting
  • 24/7 Customer Support

4. Business ($26.95 per month per host - minimum of 5 hosts)
All features in Starter plan plus:

  • Large Teams and Businesses
  • Up to 200 Participants
  • 10GB of Cloud Storage
  • Branding and Customizations
  • Single Sign-On
  • Microsoft Exchange and Active Directory Sync
  • Domain Claim

Powered by Dolby Voice, BlueJeans is known for its exceptional audio quality and used by well-known companies like Facebook and LinkedIn. Bluejeans has two plans, BlueJeans Standard and BlueJeans Pro. Their standard package starts as low as $9.99 a month paid annually or $12.49 paid monthly. This package is best for small teams or businesses as it has a 50 participant conference limit. Their most popular plan, BlueJeans Pro, starts at $13.99 a month paid annually or $17.49 paid monthly. With this plan, you can host conferences with up to 75 participants. If you need more, you can contact BlueJeans to get a custom quote for their BlueJeans Enterprise package.

1. BlueJeans Standard (Starting at $9.99 per host per month billed annually)

  • Up to 50 Participants
  • Unlimited Call Duration
  • Unlimited 1:1 and Group Meetings
  • 5 Hours of Meeting Recording/Host
  • Dolby® Voice Audio
  • HD Video
  • Interactive Meeting Dashboard
  • Personal Meeting ID
  • Outlook and Google Calendar Integrations
  • Instant and Scheduled Meetings
  • Active Speaker and Gallery Views
  • Downloadable MP4 Meeting Recordings
  • Private and Group Chat
  • 24/7 Support

2. BlueJeans Pro (Starting at $13.99 per host per month billed annually)
All features in BlueJeans Standard plan plus:

  • Up to 75 Participants
  • 25 Hours of Meeting Recording/Host
  • Command Center Analytics
  • Integrations

3. BlueJeans Enterprise (Custom pricing)
All features in BlueJeans Standard plan plus:

  • Up to 100 Participants
  • Unlimited Recordings
  • Command Center Live
  • Brand Customization
  • Onboarding Manager
  • Customer Success Manager
  • Technical Account Manager
  • Executive Business Reviews

Next up is web based video conferencing software, MegaMeeting. This webinar hosting app offers several pricing plans for users to purchase based on attendee seats needed. Since MegaMeeting is purely browser based, you do not have to worry about your team, attendees or other stakeholders having to download a program. Instead, all you have to do is send out an email or calendar invite with the meeting link. Conference participants will then be able to join your meeting on their preferred web browser. Although MegaMeeting does not offer a basic free plan, you can sign up for a 14-day free trial for each of their three paid plans. Here is a quick look at the tools and features each of these three paid plans include:

1. Starter ($19 per host per month billed annually)
  • Up to 16 Participants per Meeting
  • Up to 25 Attendees per Webinar
  • Audio Conferencing
  • Screen Sharing
  • Chat
  • File Sharing
  • Live Polling
  • Attendee Registration
  • Secure Meeting Links
  • Reports
  • 24/7 Technical Support

2. Pro ($29 per host per month billed annually)
All features in Starter plan plus:

  • Up to 16 Participants per Meeting
  • Up to 100 Attendees per Webinar
  • Downloadable MP4 Recordings
  • API Integrations

3. Enterprise ($79 per host per month billed annually)
All features in Pro plan plus:

  • Up to 16 participants per Meeting
  • Up to 200 Attendees per Webinar
  • Private Branding
  • Custom Domain

Microsoft Teams
If you have an Office 360 Business account, you will want to give the included video conferencing service, Microsoft Teams, a try. Even if you don’t have an Office 360 Business account, Microsoft Teams is valued by many users for it’s highly customizable interface and abundance of integration options. However, users have said Microsoft Teams is best used in a Microsoft environment which could present a challenge if used with non-Microsoft applications. Microsoft Teams has four different plans. Here’s a brief overview of the many features included with these plans: 

1. Microsoft Teams Free

  • Unlimited Number of Users
  • Online Audio and Video Calls
  • Screen Sharing
  • Background Blur
  • Unlimited Chat Messages and Search
  • Guest Access
  • 2GB File Attachments in Chat per User
  • 10GB File Sharing Within Teams and Channels Across All Teams
  • Collaboration on Office Documents in Teams
  • 250+ Integrations
  • Web Versions of Word, Excel, and PowerPoint

2. Office 365 Business Essentials ($5.00 per user per month)
All features in Microsoft Teams Free plan plus:

  • Up to 300 Users
  • 1TB File Attachments in Chat per User
  • 1TB File Sharing per Organization Plus 10GB per License
  • Scheduled Meetings
  • Meeting Recordings
  • Host Online and Video Conferencing Meetings for Up to 250 people
  • Host Online Events for Up to 10,000 participants
  • Exchange Email Hosting with Custom Email Domain Address
  • Additional Office 365 Services
  • Single Sign-On to All Office 365 Apps and Services
  • Advanced Auditing and Reporting
  • Administration Tools for Managing Users and Apps
  • 24/7 Customer Support

3. Office 365 Business Premium ($12.50 per user per month)
All features in Office 365 Business Essentials plan plus:

  • Up to 300 Users
  • Desktop Versions of Outlook, Word, Excel, PowerPoint, Access and Publisher
  • Business Apps including Bookings, Invoicing, and MileIQ

4. Office 365 E3 ($20.00 per user per month)
All features in Office 365 Business Premium plan plus:

  • Unlimited Number of Users
  • Unlimited File Attachments in Chat
  • eDiscovery with In-Place Search, Hold, and Export
  • Access to Equivalent On-Premise Servers (Exchange, SharePoint, Skype for Business)
  • FastTrack Deployment Support

Vast Conference
Lastly, we have Vast Conference. This conference call service offers four different plans as well as a 14-day free trial. One great component is that three out of their four plans have unlimited cloud recording. The main difference between these four plans is the number of participants allowed per conference which are as follows:

1. Essentials (Starting at $11.99 a month)

  • Up to 10 Participants
  • 1 GB / User of Cloud Recording
  • Unlimited Calls and Meetings
  • Conference Call Line (52 Countries)
  • HD Video
  • Screen Sharing
  • Pass Presenter and Control
  • Microsoft Outlook, Microsoft Office365, and Google Calendar Integrations
  • Web Call Manager
  • Dialpad Controls
  • Online Account Management
  • Hold Music Library
  • Messaging and File Transfer
  • Detailed Reporting
  • Customer Service 24/7
  • No Install for Attendees

2. Standard (Starting at $15.99 a month)
All features in Essentials plan plus:

  • Up to 100 Participants
  • Unlimited Cloud Recording
  • Branded Welcome Message
  • Personalized Meeting URL
  • Custom Hold Music
  • Single Sign-On
  • Billing and Client Codes

3. Professional (Starting at $31.99 a month)
All features in Standard plan plus:

  • Up to 250 Participants

4. Enterprise (Custom Pricing)
All features in Professional plan plus:

  • Up to 500 Participants
  • Dedicated Account Manager
  • Monthly Invoicing Available

For more information on the platforms listed above and the packages and features they offer, you can visit their websites directly or contact their support teams:

  1. UberConference
  2. Zoom
  3. FreeConferenceCall.com
  4. Hangouts Meet
  5. GoToMeeting
  6. Webex
  7. BlueJeans
  8. MegaMeeting
  9. Microsoft Teams
  10. Vast Conference

Thanks to the advanced technology we have at our fingertips, virtual communication is becoming more and more popular. Nowadays a lot of meetings can be exchanged for a simple email or chat. However, there are times when certain projects, ideas, and other important information require face-to-face discussion even when your team is not physically present. Fortunately, for these times, there are top-notch video and audio conference call services. Whether you’re a small team of two or a Fortune 500 company, you’re sure to find a conference call solution within this list. 

For when those meetings can be replaced with an email or other online communication, check out our blog,10 Best Online Collaboration Tools of 2020. 

Dayna Crisco
Written by Dayna Crisco

Dayna supports the direction and production of Maidson Avenue's marketing initiatives. Throughout our process and beyond, she analyzes our marketing objectives and initiatives and makes data-driven recommendations that move the needle forward. Dayna also possesses massive knowledge of human resources and is a great support to our HR department. Her passions for learning, creativity, and technology come together in marketing and human resources, where success necessitates all three and more. On weekends you might find Dayna spending time with her family, watching romcoms and James Bond movies or working diligently on living a longer, happier and more productive life by catching up on sleep.

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